Refund Policy

Refund Policy

All products are eligible for refunds, but not returns or exchanges.
Please read our policy carefully before completing your purchase.

Refunds will not be granted for:

- Buyer’s remorse

- Incorrect size purchased (unless proof of a sizing defect is provided)

- Change of mind

- Lost items due to an incorrect shipping address (please ensure your address is accurate before finalizing your order)

Refund eligibility requirements:

- Customers must provide clear photo and/or video proof of any item defects within 1–3 days of receiving the product.

- Defects will be reviewed to confirm they are a supplier fault and not caused by misuse, wear, or damage after delivery.

Additional details:

- Refund requests submitted after the 1–3 day eligibility period will not be accepted. 

- Once a refund request is approved, processing may take 5–10 business days, depending on your payment provider.

Why We Only Offer Refunds

At Colasa & Co., our goal is to keep things simple, transparent, and stress-free for you. Instead of requiring returns or exchanges, we offer refunds only. This saves you the time and hassle of repackaging, shipping items back, or waiting for replacements.

Our refund-only policy is designed to keep the process seamless and efficient, so you can shop with confidence knowing that if an issue arises, we’ll take care of it quickly and fairly.